Charing Cross Cat Clinic Closure Information

• By this time, your cat’s medical file has hopefully been transferred to a new veterinary provider.
• Looking for another Certified Cat Friendly Practice?  The Village Cat Clinic in Ancaster, Ontario is certified as a GOLD standard Cat Friendly Practice and is owned by a board certified feline specialist.
• When you have found a new veterinarian and need your cat’s file transferred to a specific clinic you or your new veterinarian are welcome to email the request for your cat’s medical file to reception@charingcrosscatclinic.com. Information provided about upcoming appointment times and dates will help us to transfer the file in a timely manner.  This transfer request may take 7 business days to complete so be sure to advise your new veterinarian and make the request as soon as possible!
• According to guidelines set forth by the College of Veterinarians of Ontario, medical records for patients that have been actively cared for at the clinic in the last 5 years (August 2015 to present) have been retained and will be available for digital transfer until August 28, 2022. Following this date, the files will no longer be available.
• In accordance with the regulations set forth by the College of Veterinarians of Ontario, veterinary clinics are required to maintain medical records for a period of 5 years.  If your cat has not been seen at the clinic since August 28, 2015 or earlier, there will not be any medical records available to transfer.  Please do not submit a request.