FOR EMERGENCIES AFTER 6 PM & ON WEEKENDS:

PLEASE CONTACT THE BRANT-NORFOLK VETERINARY CLINIC 519-720-0753

Our office will be CLOSED Monday, August 3, 2020.    

Hospital Closing August 28, 2020

We are doing our best to ensure all of our clients and patients transition smoothly to their new care providers.  Please do not wait until after we are closed to register with a new veterinarian.  Your cat deserves ongoing care!!!

June 29, 2020

Dear Valued Client & beloved feline patients,

I am writing to advise you of the upcoming closure of Charing Cross Cat Clinic.  Together, we have celebrated thirteen years of Cat Friendly healthcare in our beautiful medical facility.  Starting from scratch, alongside my dedicated staff, I created something that will forever be a source of pride.  

However, my career path is taking me in new directions.  My passion for cats and veterinary medicine has outgrown private practice.  I will continue to promote and deliver Cat Friendly care in a global capacity, but it necessitates my retirement from practice ownership.  Please know that caring for your cats has taught me so much about how I can make a difference for cats everywhere.

The practice will remain open until 6 p.m. Friday, August 28, 2020.  I have attached an information sheet that will provide you with what you need to know about your cat’s upcoming care, your cat’s prescriptions and food, and finally your cat’s medical records.  Additional information can be found on our website at http://charingcrosscatclinic.com.

I want to thank you for everything.  I cannot thank you enough for your trust & kindness. I will miss you and my feline patients very much. 

With much gratitude,

Kelly St. Denis, MSc, DVM, DABVP (feline practice)
Charing Cross Cat Clinic, Brantford, ON
American Association of Feline Practitioners President 2020
VIN consultant (feline internal medicine)
Cat Friendly Practice® Advisory Council
Cat Healthy Canada

COVID-19 Protocols 
 To our Valued Clients, UPDATED June 23, 2020
During the COVID-19 pandemic, we are committed to continuing to provide you and your cat with the exemplary, high end medicine that we always provide. At this time, the hospital continues to remain open.   However, in response to government recommendations, and concern for the health and welfare of our dedicated team, we will continue to offer services with a LOCK DOWN protocol in effect.
OFFICE HOURS
Monday through Friday. 8 a.m. to 6 p.m.
EFFECTIVE AUGUST 4, 2020: Due to a change in staffing as a result of our impending closure, and a reduction in scheduled appointments, our office hours will return to Monday through Friday. 8 a.m. to 4 p.m.
IS YOUR CAT SICK? DON’T WAIT TO CALL!  
We strongly encourage you to reach out to us prior to 11 am if your cat has been showing any signs of illness.  We regret that we may not be able to accommodate sick patients for admission after 12 pm.
LOCK DOWN protocol in effect
  • Please call in advance for pre-orders and medical appointments
  • Arrive ten minutes prior to scheduled medical appointments or within the designated hour for product pickup
  • You MUST PARK your car in a designated parking spot. Please do not park in the side driveway, directly behind the clinic or blocking the access ramp.  This is a serious safety issue and we ask that ALL clients comply with this request.
  • Call on arrival to arrange product or patient transfer
  • Remain in your car until further instructions are provided
  • Clients are asked to pay by credit card over the phone
  • If necessary, we can arrange for you to come into the hospital to pay debit.
  • Cash payment cannot be accepted.
PRODUCT & PRESCRIPTION
Please order and prepay for food and prescription items
We are issuing appointments for product pick up. To receive a pick up time, please call the clinic and place your order
Food requests cannot be filled same day and may require 7 days for special orders.
Prescription refills require 3 business days with special compounding orders requiring 7 business days.  Urgent refill request fees may apply.
 
APPOINTMENTS FOR CARE
Appointments for examination/consultations will be conducted with the cat in the building, and the client waiting in the comfort of their vehicle or at home.
Conversations with the doctor during the appointment can be by facetime or telephone call
We are now scheduling sick cat appointments as day admissions. Good news! Day admissions are  FREE! (savings of $45!).  We strongly encourage you to reach out to us prior to 11 am if your cat has been showing any signs of illness.  We regret that we may not be able to accommodate sick patients for admission after 12 pm.
 
CAT CARRIERS ARE REQUIRED
At all times your cat should be placed securely in a cat carrier. Please call us for advice if you have had difficulties with this in the past or you are anticipating difficulties. If your cat previously did not travel in a carrier, now is the time to use one! Please note that if you do not have a carrier, we are unable to see your cat at this time. Loaner carriers are available for a small deposit.  Cat Carrier TIPS
WE MISS YOU! 
We have always been a very social practice, welcoming our clients in to ask questions and chat, but we regret that we can no longer do this at this time. We look forward to a time when we can chat with you again!!!
For more information on how COVID-19, you and your cat,  click here:
The Charing Cross Cat Clinic has always been dedicated to the exemplary care of both its clients and their beloved cats. Our goal remains the same. We look forward to hearing from you in the weeks to come.
Sincerely,
Veterinarian: Dr. Kelly St. Denis, board certified feline medicine specialist
Receptionist: Rianne & Eden
Veterinary Assistants: Cassandra
Technicians: Emma & Eden
Technician Students: Grace & Casey

Regular Business Hours

Monday8 a.m. to 6 p.m.
Tuesday8 a.m. to 6 p.m.
Wednesday8 a.m. to 6 p.m.
Thursday8 a.m. to 6 p.m.
Friday8 a.m. to 6 p.m.
SaturdayClosed
SundayClosed

Welcome to Our Specialty Cat Clinic

The Charing Cross Cat Clinic is a full service veterinary clinic designed for and dedicated to cats.  We offer Brantford and area cat owners an alternative choice for veterinary care in a unique, peaceful, cats-only environment. Our focus is on your cat.

Mission statement:

We believe that healthcare for cats should include care of the whole cat, including physical and mental health. We work with clients to examine and improve the whole aspect of each cat’s care so that the cat can live a pain-free, enriched life. We seek to strengthen the human-cat bond by helping clients understand and meet their cat’s needs, both physical and emotional.