We Are A Specialty Cat Clinic
Gold Standard Feline Friendly Practice - Call 519-770-4228
COVID-19 Lockdown Extended, Return to Regular hours June 1
COVID-19 Lockdown Extended, Return to Regular hours June 1
To our Valued Clients, UPDATED May 20, 2020
During the COVID-19 pandemic, we are committed to continuing to provide you and your cat with the exemplary, high end medicine that we always provide. At this time, the hospital continues to remain open and will be returning to regular open hours as of June 1, 2020. However, in response to government recommendations, and concern for the health and welfare of our dedicated team, we will continue to offer services with a LOCK DOWN protocol in effect.
OFFICE HOURS
Until May 30: Monday through Friday. 8 a.m. to 4 p.m
As of June 1: Monday through Friday. 8 a.m. to 6 p.m.
We strongly encourage you to reach out to us prior to 11 am in if your cat has been showing any signs of illness.
LOCK DOWN protocol in effect
- Please call in advance for pre-orders and medical appointments
- Arrive ten minutes prior to scheduled medical appointments or within the designated hour for product pickup
- You MUST PARK your car in a designated parking spot. Please do not park in the side driveway, directly behind the clinic or blocking the access ramp. This is a serious safety issue and we ask that ALL clients comply with this request.
- Call on arrival to arrange product or patient transfer
- Remain in your car until further instructions are provided
- Clients are asked to pay by credit card over the phone
- If necessary, we can arrange for you to come into the hospital to pay debit.
- Cash payment cannot be accepted.
PRODUCT & PRESCRIPTION
Please order and prepay for food and prescription items
We are issuing appointments for product pick up. To receive a pick up time, please call the clinic and place your order
Food requests cannot be filled same day and may require 7 days for special orders.
Prescription refills require 3 business days with special compounding orders requiring 7 business days
APPOINTMENTS FOR CARE
Appointments for examination/consultations will be conducted with the cat in the building, and the client waiting in the comfort of their vehicle or at home.
Conversations with the doctor during the appointment can be by facetime or telephone call
We are now scheduling sick cat appointments as day admissions. Good news! Day admissions are now FREE! (savings of $45!)
CAT CARRIERS ARE REQUIRED
At all times your cat should be placed securely in a cat carrier. Please call us for advice if you have had difficulties with this in the past or you are anticipating difficulties. If your cat previously did not travel in a carrier, now is the time to use one! Please note that if you do not have a carrier, we are unable to see your cat at this time. Loaner carriers are available for a small deposit. Cat Carrier TIPS
WE MISS YOU!
We have always been a very social practice, welcoming our clients in to ask questions and chat, but we regret that we can no longer do this at this time. We look forward to a time when we can chat with you again!!!
For more information on how COVID-19, you and your cat, click here:
The Charing Cross Cat Clinic has always been dedicated to the exemplary care of both its clients and their beloved cats. Our goal remains the same. We look forward to hearing from you in the weeks to come.
Sincerely,
Veterinarian: Dr. Kelly St. Denis, board certified feline medicine specialist
Receptionist: Rianne
Veterinary Assistants: Cassandra & Kailee
Technicians: Emma & Eden
Technician Students: Grace & Casey
After Hours Emergency
Call Brant-Norfolk Veterinary Clinic
519-720-0753
Regular Business Hours
| Monday | 8 a.m. to 4 p.m. |
| Tuesday | 8 a.m. to 4 p.m. |
| Wednesday | 8 a.m. to 4 p.m. |
| Thursday | 8 a.m. to 4 p.m. |
| Friday | 8 a.m. to 4 p.m. |
| Saturday | Closed |
| Sunday | Closed |
Welcome to Our Specialty Cat Clinic
The Charing Cross Cat Clinic is a full service veterinary clinic designed for and dedicated to cats. We offer Brantford and area cat owners an alternative choice for veterinary care in a unique, peaceful, cats-only environment. Our focus is on your cat.
Mission statement:
We believe that healthcare for cats should include care of the whole cat, including physical and mental health. We work with clients to examine and improve the whole aspect of each cat’s care so that the cat can live a pain-free, enriched life. We seek to strengthen the human-cat bond by helping clients understand and meet their cat’s needs, both physical and emotional.